This Maintenance and Support Agreement template provides a comprehensive framework for defining the responsibilities and expectations between service providers and clients. It details the scope of maintenance and support services, including software updates, hardware repairs, and helpdesk assistance. The template covers key contractual elements such as service levels, response and resolution times, fees, renewal and termination clauses, confidentiality, and liability limits. It also includes escalation procedures and performance metrics to ensure service quality. Designed for clarity and legal soundness, this template helps organizations establish reliable support arrangements and manage ongoing technical needs effectively.
Loading PDF viewer...
